This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may beused by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the Central Virginia Planning District Commission (CVPDC) or the Central Virginia Transportation Planning Organization (CVTPO). The CVPDC and CVTPO's Personnel Policy governs employment-related complaints of disability discrimination.
The Complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant; and location, date and description of the alleged discrimination. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Ada Hunsberger, ADA/Title VI Compliance Officer
Central Virginia Transportation Planning Organization
828 Main Street, 12th Floor
Lynchburg, Virginia 24504
TTY/TDD (for the deaf or hard-of-hearing),
1-800-828-1120, or 711
Within 15 calendar days after receipt of the complaint, Ada Hunsberger or her designee will meet with the complainant to discuss the complaint and the possible resolution. Within 15 calendar days of the meeting, Ada Hunsberger or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape.
If the CVPDC or CVTPO response does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response.
Within 15 calendar days after receipt of the appeal, staff will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, staff will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by staff and responses from these offices will be retained by the CVPDC and CVTPO for at least three years.